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Return and Refund Policy

Return and Refund Policy

Defect or Damaged Product 

If you believe that your product is having a defect or damaged, please call our NJB Customer Service (+6 012-314 7094 or +6 012-302 7094) immediately. You must contact us within 24-hours from the time you received the product. We advice you to unbox the product immediately in order to identify the defect or damaged product, received by you.

NJB reserves the right to reject any product return if we do not received any call regarding the incident within 24-hours from the time the product was received.

We will replace to you the same product that you ordered either by delivering the product to you at our expense; or we may offer you an option to collect from our premise.

Our online representative will contact you regarding the procedure for returning the product and the process of delivery (or collection) of the replacement product.

The defect or damaged product must be authenticated by NJB Customer Service in order to receive a replacement.

We highly recommend that you retain your proof of purchase. NJB refunds process requires a minimum of 21 working days. Credit card refunds processing is subject to the Merchant bank’s processing time. For cash payments, refunds will be wired to your bank account. When returning a product for a refund, you will be asked for your name, address, signature & banking account number under your name as authorization for the refund transaction into your back account or credit card. There are strictly no cash refunds available over the counter.

In the event that the Company approves for a refund or exchange, the customer will be notified of the appropriate procedures, which must strictly be complied with in order to ensure a smooth process.

There will be 2% charges for refund via credit card for administrative charges.

After seven (7) days of purchase, any requests for refunds or exchanges will not be entertained.

Should you require any further assistance, you can contact NJB Customer Service (+6 012-314 7094 or +6 012-302 7094) or email your inquiry to nisa@nisabakri.com respectively.

Our NJB customer service will contact you during working days / hours.